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We're here to help and answer any questions you might have

Send Us a Message

Email Us

zivaristore@gmail.com

We'll respond within 24 hours

Call Us

9292245436

Mon-Fri from 9am to 6pm

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Frequently Asked Questions

What are your shipping options?

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free shipping is available on orders over $50.

How long does delivery take?

Standard delivery takes 5-7 business days, while express delivery takes 2-3 business days from the date of shipment.

What if my order is delivered to the wrong address?

Please contact us immediately with your order number. We'll work with the carrier to locate your package and arrange for redelivery or a replacement.

I received the wrong item, what should I do?

We sincerely apologize for the error. Please contact our support team with photos of the item received, and we'll send you the correct item right away with a prepaid return label.

My package shows delivered but I haven't received it

First, check with neighbors or building management. If you still can't locate it within 48 hours, contact us and we'll file a claim with the carrier or send a replacement.

What is your return policy?

We offer a 30-day return policy for unworn, unwashed items with original tags. Returns are free and easy - just initiate a return through your account.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing order history.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7-14 business days. Customs fees may apply.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, the order is processed and cannot be changed. Please contact us immediately if you need assistance.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.